Rapid Innovation Puts Customer Experience At Risk: Study

Rapid Innovation
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Just as when you slow down once in a while, you can enjoy the good things in life, in the world of technology, there are moments when one needs to apply speed brakes for better results, as the need for speed in digital innovation is putting the customer experience at risk. A new research shows that organizations are facing challenges as they strive to keep pace with the demand for ever-faster digital innovation

According to the Global CIO Report 2018, on an average, organizations release new software updates three times per working hour, as they push to keep up with competitive pressures and soaring consumer expectation. (To read the full report, please click here.)

Praveen Mahajan, Regional Director – India at Dynatrace said, “With technological advancements happening on rapid pace, it’s difficult for organisations to choose the best solution/software aligned with latest technology. Companies across the globe look for the solutions where they need not to compromise between faster innovation and the intelligence. India is no different! Today, Indian CIOs are adopting solutions which assure that the addition of a new feature/ update won’t compromise with the user experience.”

The CIO report looks at the pains organizations face as they strive for new heights of agility and speed. Here are some specific challenges as found in the report.

CIOs struggle in Cloud

·    Ensuring software performance isn’t negatively impacted (67%)

·    Identifying if moving an application to the cloud has delivered the desired benefits (57%)

·    Understanding if an application is well-suited to the cloud (55%)

·    Re-architecting legacy applications for the cloud (51%)

·    Ensuring the user-experience isn’t impacted during the migration process (48%)

Lack of collaboration and visibility 

·    78% of CIOs said their organization has experienced IT project delays that could have been prevented if development and operations teams were able to easily collaborate

·    CIOs said digital transformation initiatives were most frequently derailed by:

o IT outages caused by external issues (55%)

o IT outages caused by internal changes (50%)

o Rectifying bad code that has been pushed through the pipeline (45%)

Organizations challenges to DevOps adoption 

·    68% of organizations have implemented or are exploring the possibilities of a DevOps culture to improve collaboration and drive faster innovation

·    74% of CIOs said that DevOps efforts are often being undermined by the absence of shared data and tools, which makes it difficult for IT teams to obtain a single view of ‘the truth’

·    56% of CIOs identified differences in priorities between departmental siloes as an additional barrier to DevOps adoption

“The challenge for all organizations is to get a holistic view of the DevOps pipeline – from idea to code to experience. As DevOps has matured, enterprises are looking to automate and integrate their software development to release faster, with higher quality, and with less manual effort. It’s exciting to see AI play an even greater role in reducing manual tasks, so we can do what we love – write better software, deploy with speed, and deliver perfect software experiences,” said Andreas Grabner, DevOps activist,Dynatrace.

How CIOs can avoid innovation delays?

The study shows and recommends two ways CIOs can avoid innovation delays and offer customers and partners a more positive experience.

Enable agility with right infrastructure: Cloud is the best way to support the process of delivering an increased volume of software updates at a faster pace. Companies must start migrating their services and infrastructure to hybrid, multi-cloud environments gradually. They can increase agility by reengineering applications into dynamic microservices and containers, to achieve even greater speed and create more flexibility to innovate.

Close Collaboration is the key: The process of driving rapid innovation demands close collaboration between the development and operations teams within IT. Companies need to implement DevOps to unify the software development (Dev) and software operations (Ops) teams. DevOps adoption will help businesses in facilitating speedy innovation without putting the user experience at risk. IT teams must therefore combine the agile infrastructure provided by hybrid, multi-cloud environments, with the collaborative culture championed by DevOps.

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