-Rahul Agarwalla
As more and more content becomes available in digital format, digital libraries are becoming an essential part of the modern library landscape. The Finance Minister, Nirmala Sitharaman, while announcing the budget for the year 2023 said, a wide range of books would be made available across geographies in various languages and genres. Such libraries are expected to work on all devices. This move is expected to enhance access to knowledge and information for all individuals, including those in remote areas.
In the digital age, libraries are no longer limited to brick and mortar buildings with rows of books. AI can be used in various ways, including improving search capabilities, providing personalized services to patrons, automating routine tasks, and making data-driven decisions.
Prime Minister Narendra Modi, while inaugurating Digital India Week 2022 emphasized that India must adopt new technologies to avoid being left behind. He noted that during the third industrial revolution, India experienced the negative consequences of failing to adapt to new technology. Therefore, it is essential for the country to embrace innovation and make it accessible to all citizens, regardless of their location or background.
By promoting digital libraries, the Indian government is taking a significant step towards creating a knowledge-based society that will foster growth and development. This initiative will ensure that everyone has access to quality education, which is a crucial component of economic progress and national prosperity.
Extended Outreach and Accurate Search Results
Libraries may utilise AI to assist community involvement and outreach, enabling them to reach new audiences and offer more useful and relevant services, according to a research from the International Federation of Library Associations and Institutions (IFLA). The integration of Artificial Intelligence (AI) in digital libraries offers a substantial advantage, particularly in the accuracy and relevance of search results.
AI-powered search algorithms can analyse user behaviour, providing insight into what resources are most relevant and useful to them. Furthermore, AI technology can automatically classify and label content, enabling users to locate the necessary resources quickly and efficiently. This capability significantly enhances the user experience and helps to streamline the process of finding and utilising library resources.
For instance, The University of Cambridge Library has implemented an AI-powered discovery system, which increased the number of searches and resulted in a higher percentage of users finding what they were looking for.
Similarly, The University of Toronto Libraries implemented an AI-powered chatbot, which reduced the number of inquiries to their reference desk by 70%.
Improving Accessibility, Efficiency and Security
AI-powered chatbots and virtual assistants are a great way for digital libraries to enhance their user experience. Chatbots can help users find what they need and answer common questions, saving users time and improving satisfaction. Virtual assistants can provide information about library events, services, and programs, allowing users to stay up-to-date and engaged with the library’s offerings. AI-powered recommendation systems can help users discover new materials they might be interested in, based on their search history and preferences. This personalization can lead to increased user engagement and satisfaction, as users feel that the library is catering to their individual needs.
In addition to improving user experience, AI can also help digital libraries to be more accessible to users with disabilities. Closed-captioning and audio descriptions for videos can make them accessible to people with hearing and vision impairments. Similarly, AI-powered translation services can help non-native speakers to access materials in their preferred language.
Another added benefit where AI might help digital libraries is automation. AI technology can automate routine activities like cataloguing and distribution, which can result in greater effectiveness and productivity. This can lead to increased efficiency and productivity, allowing libraries to better serve their users.
Furthermore, AI can also be applied to improve digital library security. It can assist in identifying patterns of fraud and theft, warning the system about any security flaws. Furthermore, AI can also assist libraries in keeping track of their holdings and locating lost or overdue items, assisting in the prevention of theft and ensuring that resources are effectively used.
Another area where AI might significantly help libraries is data analytics. AI may examine library data, including circulation figures and patron behaviour, to spot trends and make informed choices. As a result, users may benefit from libraries’ optimised collections, resources, and services. For instance, AI can be used to find gaps in library collections, suggest new resources to add, and assist librarians in making wise choices on upcoming purchases.
The potential of AI in Digital Knowledge Ecosystem
The usage of AI technology in digital libraries has the potential to completely change how libraries function and engage with their patrons. Libraries may add more value to their communities and receive more money and support through expanding accessibility, efficiency, and security. AI-powered services can help libraries to stay relevant and competitive in an increasingly digital world, providing users with the information they need in a seamless and personalised manner. Libraries can maintain their essential role in the digital age and ensure they are a valued resource for future generations by adopting AI.
(This article is written by Rahul Agarwalla – Director, Co-founder, Knimbus, and the views expressed in this article are his own)
