Daalchini Technologies Empowers Frontline Employees Through Upskilling Initiatives, Driving Growth and Success
CXOToday has engaged in an exclusive interview with Prerna Kalra, Co-founder of Daalchini Technologies
- What kind of upskilling has Daalchini undertaken for frontline employees? And why?
At Daalchini, we are dedicated to fostering the ambitions and skills of young individuals, working towards building a brighter future for both themselves and the world. Our primary focus lies in equipping the youth with the necessary technical, vocational, and training education to bridge the well-known skills gap and gain a competitive advantage in the evolving job market.
As technology continues to advance at a rapid pace, we understand the importance of upskilling our employees to ensure their growth as well. With this in mind, we have implemented comprehensive training programs to empower our delivery partners and enhance their capabilities. Through our initiatives, we provide them with essential communication skills training and equip them with the knowledge to effectively manage machinery, and warehouses, and become proficient in various roles such as distribution force, hub managers, and sales executives. These roles demand technical, operational, and business skills, all of which are imparted through our upskilling efforts.
Our ultimate objective is to empower the youth not only for the benefit of our organization but also for their personal growth as individuals. We believe that by investing in their development, we contribute to their success and the betterment of society as a whole.
To date, we have achieved significant success in our training initiatives. Several of our delivery partners have undergone our comprehensive programs and more than 15 individuals have been promoted to higher positions within our organization, specifically in Operations, Tech, and Sales. These promotions have come with satisfying salaries, reflecting the value we place on the growth and progress of our team members.
- What are its benefits? How do you plan to ramp up such efforts in 2023?
At Daalchini, we strongly believe in the power of upskilling and training to unlock numerous benefits for our delivery team and the overall success of our business. Here are some of the significant advantages our initiatives offer:
Competitive Edge: Our upskilling programs give our delivery partners a competitive advantage by equipping them with a diverse set of technical, operational, and business skills, enabling them to excel and contribute to our organization’s growth.
Enhanced Customer Service: Through training in effective communication and efficient management, we ensure higher customer satisfaction, fostering loyalty and continued business success.
Promotions and Career Growth: We have seen numerous success stories of delivery partners who have been promoted to higher positions in Operations, Tech, and Sales, showcasing the impact of our training initiatives and providing satisfying salaries and opportunities for professional development.
As we look to the future, we remain committed to ramping up our efforts in upskilling and training. Our focus for 2023 includes:
Program Expansion: We plan to broaden our training programs, encompassing a wider range of skills and competencies to meet evolving industry demands effectively.
Strategic Collaborations: We will establish strategic partnerships with renowned technical training course providers. These collaborations will enable us to offer advanced and specialized training options, ensuring our delivery partners remain at the forefront of industry standards.
Recognition of Excellence: We will implement a comprehensive performance recognition system to celebrate and acknowledge the achievements of our delivery partners. This recognition will serve as a motivating factor for their ongoing growth and inspire a culture of excellence.
Through these strategic measures, we are determined to strengthen our training efforts and empower our delivery team with the skills required for long-term success. We firmly believe that by investing in their development, we contribute to their individual growth and, in turn, drive the progress and prosperity of our organization.
- What is the kind of budget you’re looking at for this? Do you plan to increase that budget in the near future?
At Daalchini, we heavily invest in upskilling and training initiatives to equip our delivery team with essential skills for professional growth. With a dedicated budget, we cover expenses for training materials, courses, workshops, trainers, and related costs. Looking ahead, we have strategic plans to expand our training programs, establish valuable partnerships, and provide enhanced learning opportunities. Our goal is to strengthen our initiatives, empower our delivery team, and ensure exceptional performance. We are fully committed to investing in their professional development and will adjust our budget to meet their evolving needs, fostering a highly skilled and empowered workforce.
- Are you also looking at external partnerships for this upskilling?
Certainly! At Daalchini, we value external partnerships to enhance our upskilling initiatives. Collaborating with organizations and training providers allows us to offer comprehensive and cutting-edge training opportunities to our delivery team. These partnerships keep us updated with industry trends, aligning our upskilling efforts with the evolving needs of the workforce. We are committed to leveraging external expertise to enhance the effectiveness and relevance of our initiatives.
