Shipyaari: Revolutionizing Supply Chain Solutions with SaaS-Based Technology and Customer-First Philosophy

CXOToday has engaged in an exclusive interview with Nayan Ratandhayara, Co-Founder and CEO Shipyaari


  1. How does Shipyaari differentiate itself in the market as a provider of SaaS-based supply chain solutions?

Shipyaari started off as a company that wanted to help startups with their logistics needs as the logistics behemoths would never end up giving them their due importance. We want to ensure every business owner, agnostic of size, gets the best-in-class service whether it’s the best rates, a dedicated account manager, access to industry experts and other tech related help they need to help grow their business. Through our bouquet of unique features and solutions, Shipyaari offers e-commerce businesses across the country, access to APIs for Ecommerce deliveries, B2B and Bulk Shipping, Warehousing and Fulfillment, and International shipping.

Our plethora of features and services helps businesses process orders faster, reduce RTO rates up to 96% and increase profitability, among other features. Integration with our API eliminates data silos, reduces manual intervention, and helps automate order processing, leading to enhanced productivity and efficiency throughout the business’ supply chain. Shipyaari has successfully added value for our customers by providing versatile technical solutions and services. Our clients and their customers are our top priority, and our endeavor is to ensure we do whatever it takes to help and that is what differentiates us from the market at large.

2. Could you explain how Shipyaari’s unique blend of technology and network infrastructure helps streamline the entire order fulfillment chain?

Our unique blend of technology and network infrastructure revolutionizes the order fulfillment chain for businesses. With our advanced technology stack, we offer a comprehensive suite of tools to help businesses streamline their order fulfillment process. Thus, allowing them to efficiently manage and track orders, automate shipping tasks, and make data-driven decisions.

Through seamless integration with channel partners, we ensure smooth data flow and eliminate manual errors. This integration simplifies order management and enhances operational efficiency. Our extensive logistics network provides businesses with access to a diverse range of domestic and international carriers, enabling them to choose the most cost-effective and efficient shipping options based on delivery time, delivery bandwidth, reliability, and cost.

Additionally, our strategically located warehouse and fulfillment centers reduce shipping distances and transit times, ensuring faster order fulfillment and improved customer satisfaction. Real-time tracking and notifications keep businesses and customers informed about shipment status, enhancing communication and reducing inquiries.

Overall, our technology and network infrastructure streamline the entire order fulfillment chain, optimizing processes, reducing complexities, and delivering a seamless experience for businesses and their customers.

3. What inspired Shipyaari to automate logistics processes and make them hassle-free for businesses aiming to expand beyond geographical boundaries?

Logistics can be mundane, cumbersome and confusing. But unfortunately, it cannot be ignored as it accounts for a big chunk of the operational expenses.

Shipyaari’s mission is quite straightforward – to simplify and solve complex logistics processes for businesses and e-tailers. To give them a hassle-free experience while they grow their business across geographical borders. Creating a level-playing field for e-commerce is the need of the hour and at Shipyaari we are enabling independent seller’s across the country by creating a robust logistics ecosystem. Our clients trust us for our stronghold on the ground and customer-first philosophy. The unique amalgamation of technology, operational control and empathy make us a dependable logistics partner for D2C businesses.

4. Shipyaari is trusted by over 20,000 business owners. Can you elaborate on the company’s customer-first philosophy and how it translates into its services?

Shipyaari is a story of two friends who dreamt of building something to support our customer’s growing challenges and logistical needs. We always kept up with their ambitions and a big part of this journey has been to ask the right questions. Started by two non-techies, our razor sharp focus was to ensure we have the right technology at all points to cater to our customers and in the bargain we kept learning and expanding our service range. In fact, most services were born out of requirements and problems that businesses were facing and desperately needed to be solved.  We followed a motto of “if the customer wants it, we will do it”.

5. Shipyaari has successfully delivered over 3 million shipments across the country. How does the company ensure reliable and efficient delivery services for its clients?

Customer-first philosophy is at the core of our services at Shipyaari and is a reflection of our commitment to delivering exceptional value to our vast customer base. Our philosophy manifests in several ways, the primary being continuous innovation in our offerings and staying ahead of the curve.

Historically we have actively expanded our service offerings to include our customers logistical requirements, leading to the introduction of newer features, technologies, and services that can benefit our customers. By embracing newer technologies to serve customer requirements, we enable businesses to leverage  the latest advancements in supply chain management, optimize their operations, and gain a competitive edge in the market.

Besides that, we understand that every business has unique needs and challenges. To address this, we provide personalized support to businesses in the form of dedicated account managers. Further to that we also offer 18*7 customer support so that customers can receive attention and assistance whenever needed.

At Shipyaari, our focus is on building long-term relationships with our customers and that is only made possible with trust and reliability. Our robust infrastructure and network of logistics partners ensure reliable and timely order fulfillment, giving customers confidence in their supply chain operations. By prioritizing the success and satisfaction of our customers, we have established ourselves as a trusted partner in delivering top-notch SaaS-based supply chain solutions to businesses of all sizes.

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