News & Analysis

Firms Still Fail to Focus on Sustainable IT, Says Capgemini


In its latest report from the Capgemini Research Institute titled: Sustainable IT: Why it’s time for a Green Revolution for your organization’s IT researchers found that sustainable IT is not a priority for most organizations – only 43% of executives are even aware of their organization’s IT footprint. While half of organizations have an enterprise-wide sustainability strategy in place, only 18% have a comprehensive one, with well-defined goals and target timelines.

Moreover, 49% lack the tools to adopt and deploy solutions and 53% lack the expertise. This leaves a mere 6% to reap the significant performance opportunities, including better ESG scores and improved brand image and customer satisfaction, resulting from being highly mature in terms of sustainable IT.

Sustainable IT – a critical element of post-pandemic recovery

To achieve it, organizations need an informed strategy, engaged employees and leadership, and sustainable software architecture. This will not only leave a greener footprint, it will also unleash the potential of smart technologies to drive environmental innovations and improvements in sustainability performance.

While tech solutions can help solve environmental issues, IT as a whole has carbon footprint itself. The new report has identified the areas of enterprise IT emissions that are growing most rapidly and lays out a three-stage roadmap for organizations to build and implement their sustainable IT strategies.

However the researchers said, organizations are not yet viewing sustainable IT as a priority or a tool in their wider sustainability agenda and journey to reduce their carbon footprint: according to the report, only 22% plan to reduce more than one-quarter of their carbon footprint through sustainable IT in the next three years.

Here are some of the key findings of the survey:

Organizations are largely unaware of the environmental impact of IT

A clear awareness gap about the environmental impact of IT has emerged, with 57% of respondents unaware of their own organization’s IT carbon footprint. Those in banking and the consumer products sector show the highest levels of awareness (52% and 51% respectively), while the industrial manufacturing sector the lowest (28%). Only 34% know that the production of mobiles and laptops has a higher carbon footprint than the use of these devices over their lifetime.

This awareness gap is compounded by the fact that sustainable IT currently does not get the same attention and resource as other green initiatives. When it comes to strategy, half of firms have defined an enterprise-wide sustainability approach, yet less than one in five (18%) have a comprehensive sustainable IT strategy with well-defined goals and target timelines.

Most organizations do not have adequate tools or shared standards to measure the environmental impact of IT. Only 29% use carbon assessment tools and just 34% say that sustainable IT is part of their board-level agenda. The use of KPIs to track and measure progress for enterprise IT sustainability is also not widespread, with only 23% of organizations measuring greenhouse gas emissions. Overall, just 1% have achieved their targets. Setting a carbon cost against IT operations can help organizations across departments realize the impact of their IT footprint, but only 27% of organizations have standardized the practice.

High maturity organizations derive more benefits

The technology sector is well placed to play a role influencing and advocating for policy change. Technology firms are taking proactive steps in de-carbonizing IT operations, services and products, and multiple players have announced targets to become carbon neutral. As a result, many organizations are looking to shift the onus onto the tech industry to help them establish sustainable IT practices.

Some 52% of organizations told the Capgemini Research Institute that technology firms should incorporate a sustainable IT dimension into their products and services, 61% want tech firms to help them measure the environmental impact of their IT, and 45% are willing to pay a premium of up to 5% for sustainable IT products and services.

“Sustainability must be at the core of our global effort for post-pandemic recovery, and IT cannot be neglected. Organizations need to recognize and act on the carbon cost of our digital world by accelerating the move to business models which are supported by sustainable IT capabilities,” observed Cyril Garcia, CEO of Capgemini Invent and Group Executive Board Member, Executive sponsor of the Group CSR program.

“Organizations must have the diagnostic tools, strategies, and a roadmap in place to accelerate their journey towards de-carbonization. Endorsement from all stakeholders in the organization will be critical for success along with sustainable software architecture and change in employee behavior. Beyond the environmental imperative, the business benefits are compelling in terms of bottom line, social status and customer satisfaction,” Garcia said.

The report recommends a three-stage roadmap to accelerating sustainable IT:

  1. Setting the foundations with a sustainable IT strategy that aligns with the organizational sustainability strategy
  2. Creating a governance process with a dedicated sustainable IT team and support from leadership, and
  3. Operationalizing sustainable IT initiatives with sustainability a key pillar of software architecture

The research clearly looks at sustainability to be at the core of the world’s efforts, especially to a post-pandemic recovery. It highlights however that while many organizations are focusing on their organization’s overall sustainability agenda, they are neglecting the critical issue of sustainable IT. To give sustainable IT the attention it deserves, organizations need to understand the carbon cost of our digital world and accelerate the move to sustainable systems. In this way, sustainable IT can play a central part in tackling climate change and moving the world to a more resilient and sustainable future.


To achieve this goal, organizations should focus on a number of priorities. As a starting point, they need the diagnostic tools, strategy, and a roadmap for sustainable IT. Critical internal stakeholders will need to be fully engaged, employee behavior will need to change, and enterprise software architecture will need to shift to a sustainable footing.

Researchers believe, with this transformation in train, not only will the enterprise
IT’s footprint become greener, it will also unleash the potential of smart technologies to play a key role in driving environmental innovations and improvements in sustainability performance.

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