Press Release

Exotel Appoints New Chief Product Officer to Build AI-powered Cloud Customer Engagement Platform

Bangalore-based AI-powered customer engagement platform Exotel has announced its series C funding round of $35 million in September 2021 and over the past 12 months, the company has totally raised $46 million.

As a part of hypergrowth and team expansion goals, Exotel has announced Puru Govind as its new Chief Product Officer. Govind will be leading the Product team in building the emerging market’s first AI-powered cloud customer engagement stack where Exotel’s communication platform and Ameyo’s contact center platform would be unified and enriched with customer data platform (CDP) and conversational AI capabilities.

Speaking on this occasion, Shivakumar Ganesan (Shivku), CEO & Co-founder of Exotel mentioned,  “I learned so much from him in the first meeting and I figured we can hit the ground running from day 0 if he comes on board. That is exactly what has happened. He is already rolling, challenging people’s thoughts, and tabling newer ideas. We also connected well because of how deeply he has thought about the communication tech industry.”

Govind was heading Product at Knowlarity, a cloud telephony platform where he spearheaded much of the transformation by quickly launching conversational analytics, video, chat, and voice bot products there. Govind comes with 15 years of experience in global tech companies and has played multiple roles such as COO, CTO, etc., He is also an entrepreneur and has a wealth of B2B product experience.

Commenting on this new journey Puru Govind said “Humans are social creatures and communication is the fabric on which human society has evolved. In current times, there are about 5 billion mobile phones in the world. Each person using these phones communicates with a lot of businesses like e-commerce, insurance, etc. Exotel will enable these conversations and I am excited to be part of this worthwhile journey of Exotel.”

Exotel & Ameyo recently announced their merger and the combined entity is currently growing 70% YoY and is at an ARR of $45 million.

Exotel is looking to hit an ARR of $200 million over the next 5 years and is planning to increase its headcount by 230 over the next 12 months.

About Exotel

Exotel is Asia’s leading AI-powered cloud customer engagement platform. Incorporated in 2011, Exotel was co-founded by three engineers to help businesses bring order and efficiency to customer conversations. Today, some of the fastest-growing companies in the emerging markets (Ola, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Redmart, etc.), manage their customer engagement with an omnichannel contact center and a suite of voice and messaging APIs over the cloud. Exotel’s world-class, cloud-based solution simplifies customer engagement for over 6000 companies in India, the USA, SE Asia, Middle East, Australia, and Africa.

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