One Billion New Online Shoppers Are Entering the Market Creating Significant Growth Opportunities for Digital Commerce, Finds New Study by Accenture

Millennials, Gen Z and Gen Alpha consumers are emerging over the next decade in eight fast-growing countries signaling a need for companies to reinvent their digital commerce strategies

A new generation of over one billion digital native consumers are emerging in eight fast-growing countries in the next decade, creating new areas of growth for companies globally, found a new global commerce study by Accenture (NYSE: ACN).

Living in India, Bangladesh, Egypt, Ethiopia, Indonesia, Kenya, Nigeria, and the Philippines, these digital consumers are between the ages of 6 and 26 and represent 36% of the aforementioned countries’ population and their behaviors today offer key insights for companies looking to capture the next wave of commerce-driven growth.

According to Accenture Song’s report, “The Next Billion Consumers: A Fast-growing Opportunity for Digital Commerce,” this next generation of consumers presents a significant opportunity for global companies, particularly because digital commerce eases some of the traditional barriers to entry in these markets. Plus, the research also found that despite digital commerce revenues having quadrupled in these markets since 2017 — equating to $211 billion in 2022 – most multi-nationals are not set up to serve these digital-first consumers.

“The rapidly growing Indian digital commerce market provides huge untapped opportunities for growth and innovation for companies that move quickly and thoughtfully. Today, digitally native consumers expect a consistent and engaging shopping experience. However, our research shows that existing digital investments by companies are falling short of these expectations and trends show that most businesses may not be able to address them without a complete reinvention. To win consumers’ hearts, minds and wallets, companies need to develop deeply digital, fully harmonized cross-channel ecosystems for their brands. This will require data insights, technology and partnerships to power agile business models and commerce operations to remain relevant and resonant to the changing needs and aspirations of consumers,” said Vineet R Ahuja, Managing Director and Accenture Song Lead in India.

Who are the next generation of digital consumers

The report spotlights how the digital shopping behaviors of these emerging consumers have the potential to transcend boundaries and influence purchasing habits more broadly. Four core digital shopper archetypes were identified from 3,000 digital consumers surveyed across the eight countries including 500+ consumers in India. They are digital native purchasers, digitally savvy millennials, digital native content creators and digital alpha influencers.

Spanning three generations – Gen Alpha, Gen Z and Millennials – these four core segments of digital shoppers are already spending significant time online when discovering, considering and making a purchase.

• The majority (79%) of surveyed consumers in India use online channels such as search engines, social networks and videos to research products or services before purchasing.
• “Likes” and “good comments” on social media also influence 81% of these Indian consumers’ online buying decisions. More than half of emerging consumers in India prefer shopping on social media apps to other purchasing platforms.

• At least six in 10 (63%) social commerce shoppers in India say they are more likely to buy from the same seller again.
• Nearly 65% of consumers in India prefer to use online payment methods. They also say that convenient delivery options, such as “click and collect” (80%) and free delivery (83%), are critical drivers of their online purchase
• 84% consumers in India see easy-return policies as a key influence on their online purchasing decisions.

Strategies to digitally unlock growth in these eight-fast growing countries and leverage consumer insights to reinvent legacy commerce strategies into relevant, seamless and engaging experiences can be found as part of the research report linked here.

Research Methodology

Accenture Research used both primary and secondary data-driven research methodologies, conducted in 2022. We analyzed 92 countries across the Asia Pacific region, Middle East and North Africa, and Sub-Saharan Africa to find rapidly growing countries with strong digital potential. Additionally, we designed and fielded an online survey of 3,000 individuals across these eight countries. To understand consumer sentiment, we also used data science methodology to conduct a web scraping exercise looking at approximately 112,000 social media comments in the retail, consumer packaged goods, banking and telecommunications.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.